Shipping Policy

DELIVERY

Last updated: April 1, 2025

At Elsa Bridal, each gown is handled carefully, from our hands to your doorstep. We are committed to delivering your order safely and on time, wherever you are in the world.

ELSA Bridal offers free shipping on all online orders. The estimated delivery time is 10–15 business days from the date of order confirmation. Due to high order volumes during August 2025, slight delays may occur.

If the estimated delivery date is not suitable, customers may choose an alternative delivery date within the following 5 business days. In certain areas, customers may also select a preferred delivery time slot.

CARRIERS

We partner with trusted carriers such as DHL, UPS, TNT, FedEx, and others to ensure your order is delivered safely and promptly.

TAXES AND DUTIES

Product prices listed on the ELSA Bridal website do not include taxes or import duties. When your order arrives at the destination country’s customs, the customer is responsible for paying applicable import taxes, customs duties, and local sales taxes.

TRACKING ORDER

Once your order ships, you will receive an email with a tracking number to monitor the progress of your shipment. Please allow up to 48 hours for tracking information to update.

If your package appears delayed or lost in transit, contact us at Support@elsabridal.com and we will assist you promptly.

QUESTIONS?

If you have any questions or special shipping requests, we’re here to help.
📧 Contact us at Support@elsabridal.com